Privacy Policy

Please Read This Privacy Policy Carefully Before Using This Site

Kioxia America, Inc. and its affiliates ("KIOXIA") respect the privacy of users who visit this website (the "Site"). This Privacy Policy describes how we collect, use and share information effective as of the date posted below.  By using the Site and submitting information to us you agree to the terms of this Policy.

Information We Collect and How it is Used

We automatically collect information when you visit the Site including your device’s IP address, and statistics about how you use the Site. If you connect with the Site through a link in an email we automatically collect your email address and associate it with other statistical information about your access to and use of the Site.

We collect information that you submit when visiting the Site including product registration information (your name, email and postal address, telephone number, product information, and user name and password) or contact information if you sign up for our newsletter or contact us with an inquiry (name, email address, telephone number).  If you submit a comment or suggestion or communicate with us through the Site we collect and retain the information you submit. Information that you submit may be linked with statistical information about your access to and use of the Site.

We may also collect information that you provide us when we interact with you off line such as business card information, contact information, and information you submit to us in requests, inquiries, forms or registrations off line.

We use e-mail links throughout the site to allow you to contact us directly with any questions or comments you may have. We try to read every message and reply promptly. Information in the message is used to respond directly to your comments or questions. We may also file your comments to improve the site and programs, or review and discard the information.

We may use your personal information for our general commercial purposes, including, for example:

  • to process your transactions,
  • to contact you about products you have purchased or customer service,
  • to respond to your inquiries,
  • to contact you with your permission by email or postal mail to inform you of products and service opportunities that may be of interest to you,  new KIOXIA updates or offerings, upcoming events or trade show, or customer surveys,
  • to display advertisements relevant to your interests,
  • to conduct market research regarding KIOXIA products or services,
  • to learn how and when you access or use our Site or the information we provide online,
  • to customize the content of the Site for you,
  • to support and enhance our communications with you.

Access to Your Information and Opting Out

If you provided information through a registration process such as to download content or receive our newsletters, you may opt out of receiving our newsletters or other marketing information from us by clicking here and unsubscribing.  Or, you may opt out by using the unsubscribe link on any email you receive from us. If you opt out of receiving our newsletters or other marketing information, we may still send you certain types of communications, such as product updates for your registered products, transactional or legal notification emails, warranty related communications and we may respond to requests from you by email. If you opt-out through one of these methods we will try to process your request in a timely manner.

Some countries allow you to request a copy of the information we hold about you.  Requests can be made by contacting us at the address below and providing contact information and information that establishes your identity. We will endeavor to respond within 20 days of receipt of your completed request.  In some cases we may charge a fee for providing this information.

Sharing of Personal Information

We do not sell your personal information. We may share your personal information within the Kioxia family of companies for business purposes and with other companies who provide marketing or other services on our behalf and at our direction, but we do not permit them to use such personal information that we have shared for their own direct marketing purposes.

Your personal information may be shared with third parties that provide services to KIOXIA (such as analyzing data, providing customer support, product registration, etc.), to the extent that such information is necessary for the provision of such services. This may include distributors and sales representatives through which we sell our products. KIOXIA has contractual arrangements with these service providers under which these service providers agree not to disclose any information we provide to them. Other than such third parties, KIOXIA will not share your information with anyone who is not an employee of KIOXIA or an affiliate with a need to access the information for business purposes, or who has not signed an appropriate non-disclosure agreement except under the special circumstances provided in this Privacy Policy.

Your personal information may be shared with unaffiliated third parties under the following special circumstances:

(1) if you request or authorize it;
(2) if the information is provided to help complete a transaction for you;
(3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); or
(4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).

We may disclose your non-private, aggregated, or otherwise non-personally identifiable information, such as usage statistics of our Site or products, to our affiliates and third parties.

Cookies and Various Technologies

We use technology to help us deliver customized visitor experiences and understand trends and patterns.  We use first and third-party cookies on our websites, in order to measure and analyze performance and usage, enhance user experiences, personalize content and ads, and provide social media and other third-party features.

We may use or engage third parties to collect non-personal information using cookies and/or other industry standard technologies (e.g., clear GIFS, web beacons, pixel tags, javascript tag) to, for example, generate statistics or measure and analyze website activity (including page usage and paths followed during visits through our sites) in order to improve Site functionality, deliver content specific to you and/or targeted for your interests while using the Site and/or a third party web site, and to better manage advertising of our products. The collected data also helps us determine which product, service or support information may be appropriate for you.

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it solely cannot identify you as an individual.  We may use temporary cookies (“session”) to grant Site visitors access to content and to enable commenting—actions they must be logged in to perform. These cookies expire and are automatically erased whenever you close your browser. We may also use long-term (“persistent”) cookies to better understand usage patterns so we can improve the site for our customers. We use a persistent cookie to remember that you closed the cookie disclosure banner giving your consent to receive cookies, but this only works when cookies on our site are enabled. Persistent cookies usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them.

In order to provide you a more personalized user experience, we may collect information about your online activities over time and also your activities on third party web sites. We do not respond to “do not track” signals, if any, being sent from your browser. We may permit select third parties to collect non-personal information about your online activities over time and across different web sites when you use the Site.

You can choose whether to allow us or third-parties (e.g., our Adtech partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the individual websites (available where legally required). If you would like to review and manage your cookie preferences, including opting-out of any of the technologies that we and/or our third parties employ to collect your information via the Site that are not strictly necessary, you may do so by clicking heremodal or by clicking on the “cookie settings” link at the bottom of our website. However, if you opt out of non-essential cookies, some areas of our site may not function properly. Cookies and similar technologies may be associated with other information about you. Please note that your cookie preferences are browser and device specific. So, if you come back to this website from a different device or browser, or delete cookies on your current browser, you will need to apply these settings again. In addition, if you access a different Kioxia website or domain, you may also need to apply your settings for that website as well.

For California residents, the California Consumer Privacy Act of 2018 (CCPA) gives the right to opt out of the sale of personal information (as defined by the CCPA). To the extent that certain use of cookies are considered to be a “sale” under the CCPA, we have provided a “do not sell my personal information” link at the bottom of our website. To opt-out of any “sale”, please manage your cookie settings to opt out of non-essential cookies. However, as mentioned above, some areas of our site may not function properly. You may also use the “cookie settings”modal link to manage your preferences.

More information on third-party advertising-related cookies and how to exercise your choice to opt-out may be found at these third party websites: new window will open. and/or new window will open.. Further general information about cookies and how they work may be available at www.allaboutcookies.orgA new window will open..

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Sensitive Information

We ask that you do not send us or disclose any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Site or otherwise to us.

Children's Privacy

This Site is not directed to or intended to be used by children under the age of 18.  KIOXIA does not knowingly collect personal information about children through the Site. If you are under the age of 18, please do not provide any personally identifiable information to us through this Site.

International Visitors

This Site is operated in Japan and the United States of America, information you submit to us is stored on servers located in Japan and the United States, and information on the website is intended for users accessing the website from North America.  If you are visiting from a location outside North America, your information may be processed by us in Japan and the United States, where laws regarding data protection may be less stringent than the laws in your country. By using this Site and by providing any personal information to the Site, all users, including without limitation users in Canada and the European Union, fully understand and unambiguously consent to the collection and processing of such information in Japan and the United States.

Notification of Changes

From time to time, we may choose to change our Privacy Policy. We will notify you of material changes to this Privacy Policy by posting a revised Privacy Policy on the Site with an updated effective date. Any updates, revisions, supplements, modifications or amendments to this Privacy Policy shall be effective immediately upon its posting. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of this Site and your continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.

Protecting your Information

We have implemented reasonable physical, electronic and administrative security measures and practices in an effort to protect the security, integrity and confidentiality of your personal information. However, no security system is 100% secure. It may be possible for third parties to intercept or access information that you provide to KIOXIA or its third party service providers. We cannot guarantee the security of your information, nor can we guarantee that information you supply will not be intercepted while being transmitted. It is important for you to protect against unauthorized access to your personal information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us in accordance with the "Contact Us" page.

Links to Third-Party Sites

When you use the Site, you may be directed to other websites that are beyond our control. These may include sites where you register products that you have purchased. We may also allow thirds-party sites or applications to link to the Site. We are not responsible for the privacy practices of any third parties or the content of linked sites except where specifically stated, but we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites. This Privacy Policy only applies to our Sites.

We will not share your information with third parties for their direct marketing purposes unless you provide consent.

Your Comments and Suggestions

We always appreciate hearing from you and welcome your comments and emails. But we ask that you exercise good judgment because material we receive will be considered public and non-confidential. Additionally, we reserve the right to use any comments and emails you share without limitation.  You may contact us through the “Contact Us” page or email us at

Updated: January 6, 2020