SSD Warranty & Support - United States

This site is for U.S. customers of KIOXIA America, Inc. only and that purchased their Solid State drives directly from KIOXIA U.S..

If you are not located in the U.S. and purchased your Solid State drive from another KIOXIA region you must contact your local KIOXIA office.

Those U.S. customers or businesses that did not purchase their Solid State drives directly from KIOXIA must return the Solid State drives to the place of purchase.  They are not eligible for warranty support in the U.S.

To check the warranty of an Solid State drive or to obtain an RMA online or to check the status of an existing RMA, click here.

There are several possible paths to follow to obtain the Warranty Support you need.
Please review the options below and choose the one that best describes your current situation.

• If you are not sure that the Solid State drive is defective or you are in need of Technical Support to help determine the problem with the drive please contact support or phone 1-855-898-1905 option #2 or go here.
  
• If you purchased an internal / external Solid State drive from a retail store please contact the retailer you purchased the drive from.
  
• If the KIOXIA Solid State Drive came installed as a component within another device (such as but not limited to - a PC, Laptop, Server, etc.) then it must be returned to the manufacturer of the device.
  
  Your warranty is with the device manufacturer and not directly with KIOXIA.

To check the warranty status of your drive, obtain an RMA# online or check the status of an existing RMA#, please go here.
If the choices above do not adequately describe your current situation or if you are still unsure of how to proceed please contact the Warranty Service Center or phone 1-855-898-1905 option #1.

For your product warranty period, please consult your contract, agreement, quote, or purchase order acknowledgement form. You can also check your warranty period if you are a registered user of the WebRMA system or by contacting the RMA support team.

If you own a Solid State Drive and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-855-898-1905 option #1. Available Monday-Friday (excluding holidays) 6 a.m. to 3 p.m. PST. Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.